Terms of Service

Company Information

These terms of service are entered into between you and:

Acceptance of Terms

By accessing or using astroproluxora's services, including our website, analytics platform, and related services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you must not use our services.

These terms constitute a legally binding agreement between you and astroproluxora AG. Your continued use of our services following any changes to these terms will constitute acceptance of such changes.

If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these terms, in which case "you" will refer to such entity.

Description of Services

astroproluxora provides retail product performance analytics systems and related services, including but not limited to:

• Real-time performance tracking and analytics
• Predictive analytics and forecasting tools
• Customer behaviour analysis and insights
• Inventory optimisation analytics
• Business intelligence reporting and dashboards
• Data integration and processing services
• Consultation and support services

The specific services provided to you will be detailed in your service agreement or subscription plan. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with appropriate notice.

User Obligations

As a user of astroproluxora's services, you agree to:

Account Responsibility

• Provide accurate, current, and complete information during registration
• Maintain the security of your account credentials
• Notify us immediately of any unauthorised use of your account
• Accept responsibility for all activities that occur under your account
• Use the services only for lawful purposes and in accordance with these terms

Prohibited Uses

You agree not to use our services to:

• Violate any applicable laws, regulations, or third-party rights
• Transmit or store harmful, offensive, or illegal content
• Attempt to gain unauthorised access to our systems or other users' data
• Interfere with or disrupt the integrity or performance of our services
• Use automated tools to access our services without permission
• Reverse engineer, decompile, or attempt to extract source code
• Resell, redistribute, or sublicense our services without authorisation

Data Accuracy

You are responsible for ensuring the accuracy and quality of any data you provide to our systems. We are not liable for analytics results based on inaccurate or incomplete data provided by you.

Payment Terms

If you subscribe to our paid services, the following payment terms apply:

Fees and Billing

• Fees are charged in advance on a monthly or annual basis as specified in your plan
• All fees are exclusive of applicable taxes, which you are responsible for paying
• Payment is due immediately upon invoice unless otherwise agreed in writing
• Late payments may result in service suspension and additional charges

Price Changes

We may change our pricing with at least 30 days' written notice. Price changes will not affect your current billing period but will apply to subsequent renewals unless you cancel your subscription.

Refunds

Fees are generally non-refundable except as required by law or as specifically stated in your service agreement. Refund requests will be considered on a case-by-case basis.

Intellectual Property

The astroproluxora platform, including all software, algorithms, designs, text, graphics, and other content, is protected by intellectual property laws and is the exclusive property of astroproluxora AG or its licensors.

Our Rights

All rights, title, and interest in and to our services, including all intellectual property rights, remain with astroproluxora. These terms do not grant you any rights to our trademarks, service marks, or logos.

Your Data

You retain ownership of any data you provide to our services. By using our services, you grant us a limited licence to process, store, and analyse your data solely for the purpose of providing our services to you.

Feedback

If you provide feedback, suggestions, or ideas about our services, you grant us the right to use such feedback without any obligation or compensation to you.

Data Protection and Privacy

Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these terms by reference. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

We implement appropriate technical and organisational measures to protect your data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Service Availability

While we strive to provide reliable and continuous service, we cannot guarantee uninterrupted access to our platform. Our services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

We aim to provide advance notice of planned maintenance when possible. We are not liable for any damages resulting from service interruptions or downtime.

Limitation of Liability

To the maximum extent permitted by applicable law, astroproluxora's total liability to you for all claims arising from or related to these terms or our services shall not exceed the amount you have paid to us in the twelve months preceding the claim.

In no event shall astroproluxora be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, regardless of whether we have been advised of the possibility of such damages.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitations may not apply to you.

Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Indemnification

You agree to defend, indemnify, and hold harmless astroproluxora, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including legal fees) arising from:

• Your use of our services
• Your violation of these terms
• Your violation of any third-party rights
• Any data or content you submit to our services

Governing Law

These terms shall be governed by and construed in accordance with the laws of Austria, without regard to its conflict of law provisions. Any legal action or proceeding arising under these terms will be brought exclusively in the courts of Austria, and you hereby consent to the personal jurisdiction and venue therein.

If you are a consumer residing in the European Union, you may also have the right to bring proceedings in the courts of your country of residence.

Dispute Resolution

Before initiating any legal proceedings, we encourage you to contact us directly to resolve any disputes. Many concerns can be resolved quickly and amicably through direct communication.

For disputes that cannot be resolved through direct communication, we may agree to participate in mediation or other alternative dispute resolution methods before pursuing litigation.

Termination

Either party may terminate this agreement at any time with appropriate notice as specified in your service agreement. Upon termination:

Effect of Termination

• Your right to use our services will cease immediately
• We may delete your account and associated data after a reasonable period
• You remain liable for any outstanding fees
• Provisions that by their nature should survive termination will remain in effect

Termination for Cause

We may immediately terminate your access if you violate these terms, engage in fraudulent activity, or use our services in a manner that could damage our reputation or systems.

Data Export

Upon termination, you may request export of your data in a standard format, subject to technical feasibility and applicable laws. Such requests must be made within 30 days of termination.

Changes to Terms

We reserve the right to modify these terms at any time. When we make material changes, we will notify you by email or through a prominent notice on our platform at least 30 days before the changes take effect.

Your continued use of our services after the effective date of any changes constitutes acceptance of the revised terms. If you do not agree to the changes, you must stop using our services and may terminate your account.

Severability

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these terms will otherwise remain in full force and effect.

Entire Agreement

These terms, together with our Privacy Policy and any additional agreements you may have with astroproluxora, constitute the entire agreement between you and astroproluxora regarding the use of our services.

Contact Information

If you have any questions about these Terms of Service, please contact us: