Privacy Policy

Data Controller Information

The data controller responsible for your personal data is:

Data Collection

We collect various types of personal data when you interact with our services. The data we collect includes information you provide directly to us, information we collect automatically through your use of our services, and information we may receive from third parties.

Information You Provide to Us

When you use our services, register for an account, or contact us, we may collect the following personal data:

• Name, email address, and contact details
• Company information and job title
• Communication preferences
• Messages and correspondence sent to us
• Information provided during consultations or support interactions
• Account credentials and authentication information

Information We Collect Automatically

When you visit our website or use our services, we automatically collect certain technical information:

• IP address and device identifiers
• Browser type, operating system, and device information
• Website usage data and navigation patterns
• Referral sources and search terms
• Session duration and page views
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal data for various legitimate business purposes. How we use your information depends on the services you use and your relationship with astroproluxora. The primary purposes for which we use of your data include providing our services, communicating with you, improving our offerings, and complying with legal obligations.

Service Provision and Account Management

We use your information to:

• Provide and maintain our analytics services
• Process your requests and transactions
• Manage your account and user profile
• Provide customer support and technical assistance
• Send service-related communications and updates

Communication and Marketing

With your consent, we may use your contact information to:

• Send newsletters and marketing communications
• Provide information about new features and services
• Invite you to events, webinars, or surveys
• Send promotional offers and industry insights

Analytics and Improvement

We analyse usage data to:

• Understand how our services are used
• Improve website functionality and user experience
• Develop new features and services
• Conduct research and analytics

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

Our website uses various types of cookies:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand website usage and performance
• Marketing cookies: Used for advertising and remarketing campaigns
• Functional cookies: Remember your preferences and settings

For detailed information about the cookies we use, please refer to our Cookie Policy.

Legal Basis for Processing

Under the GDPR, we must have a legal basis for processing your personal data. We process your data based on the following legal grounds:

• Consent: When you have given clear consent for processing for specific purposes
• Contract: When processing is necessary for performing a contract with you
• Legal obligation: When we need to comply with legal requirements
• Legitimate interests: When processing is necessary for our legitimate business interests, balanced against your rights

Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

Service Providers

We may share data with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email delivery and communication services
• Analytics and performance monitoring
• Customer support and helpdesk services
• Payment processing and billing

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our terms and conditions

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. Our data retention periods vary depending on the type of information and the purpose for which it was collected.

Retention Periods

• Account data: Retained while your account is active and for up to 3 years after account closure
• Communication records: Retained for up to 7 years for business and legal purposes
• Marketing data: Retained until you withdraw consent or for up to 3 years from last engagement
• Website analytics: Aggregated data retained for up to 26 months
• Legal compliance data: Retained as required by applicable laws and regulations

When data is no longer needed, we securely delete or anonymise it in accordance with our data retention procedures.

Your Rights

Under the GDPR and applicable data protection laws, you have several rights regarding your personal data. These rights allow you to control how your information is processed and ensure transparency in our data handling practices.

Your Data Protection Rights Include:

• Right of access: Request copies of your personal data and information about how it's processed
• Right to rectification: Request correction of inaccurate or incomplete personal data
• Right to erasure: Request deletion of your personal data under certain circumstances
• Right to restrict processing: Request limitation of how your data is used
• Right to data portability: Request transfer of your data to another organisation
• Right to object: Object to certain types of processing, including direct marketing
• Right to withdraw consent: Withdraw consent for processing based on consent

Exercising Your Rights

To exercise any of these rights, please contact us using the contact information provided in this policy. We will respond to your request within one month, unless the request is particularly complex, in which case we may extend this period by up to two additional months.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Employee training on data protection
• Incident response and breach notification procedures
• Regular backups and disaster recovery plans

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but commit to using industry best practices.

International Data Transfers

As a company based in Austria within the European Union, we primarily process data within the EU/EEA region. When we transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard contractual clauses approved by the European Commission
• Binding corporate rules or certification schemes
• Other legally recognised transfer mechanisms

Children's Privacy

Our services are not directed at individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email or through a prominent notice on our website before the changes take effect.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde) or your local supervisory authority if you believe we have not handled your personal data in accordance with applicable law.

Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the relevant supervisory authority: