Frequently Asked Questions

astroproluxora is a leading provider of retail product performance analytics systems based in Austria. We specialise in helping retail and e-commerce businesses across Europe transform their operations through advanced data analytics. Our services include real-time performance tracking, predictive analytics, customer behaviour analysis, inventory optimisation, and comprehensive business intelligence reporting.

Our platform is designed for retail businesses of all sizes, from emerging e-commerce startups to established retail chains. We work with fashion and apparel retailers, electronics stores, home and garden centres, health and beauty brands, and marketplace sellers. Whether you operate online, have physical stores, or use an omnichannel approach, our analytics solutions can be tailored to your specific industry and business model.

Our platform combines cutting-edge technology with deep retail expertise and European market focus. We offer full GDPR compliance, data processing within EU servers, and understanding of European retail regulations. Our solutions include advanced AI-powered predictive analytics, real-time processing capabilities, and industry-specific insights that generic analytics tools cannot provide. Additionally, our dedicated support team provides strategic guidance to maximise your return on investment.

While our primary focus is on the European market due to our expertise in EU regulations and consumer behaviour, we can work with businesses outside Europe on a case-by-case basis. However, our solutions are specifically optimised for European retail environments, GDPR compliance, and EU business practices. For non-European businesses, we recommend discussing your specific requirements with our team to determine the best fit.

Our standard implementation process typically takes 6-8 weeks from contract signing to full system activation. This includes discovery and requirements analysis (weeks 1-2), system configuration and integration setup (weeks 3-4), data migration and testing (weeks 5-6), and user training with go-live support (weeks 7-8). Most clients begin seeing initial insights within the first month, with full analytics capabilities available by week 8. Complex implementations with extensive customisation may require additional time.

Our platform integrates with most major retail systems including e-commerce platforms (Shopify, Magento, WooCommerce, PrestaShop), ERP systems (SAP, Oracle, Microsoft Dynamics), POS systems, inventory management tools, CRM platforms, and marketplace APIs (Amazon, eBay, Etsy). We also support custom integrations via REST APIs and can work with proprietary systems. Our technical team will assess your current infrastructure during the discovery phase to ensure seamless integration.

No, our platform is designed to be user-friendly for business users without technical backgrounds. We provide intuitive dashboards, automated reporting, and clear visualisations that make complex data accessible to everyone. During implementation, we provide comprehensive training for your team, and our support staff are available to help with any questions. While having technical team members can be helpful for integration, it's not required for day-to-day platform usage.

We implement multiple layers of data validation and quality control including automated data validation rules, real-time error detection and alerts, data reconciliation processes, and regular accuracy audits. Our platform includes data cleansing algorithms that identify and flag inconsistencies, missing data, or anomalies. We also provide data quality dashboards so you can monitor the health of your data feeds and take corrective action when needed.

We offer multiple support levels depending on your plan: email support for all customers with response within 24 hours during business days, priority phone support for Professional and Enterprise customers, dedicated account managers for Enterprise clients, comprehensive online documentation and video tutorials, and regular check-in calls for strategic guidance. Our support team includes both technical specialists and retail analytics experts who can help with both platform usage and business strategy questions.

Our pricing is subscription-based with three main tiers: Starter Analytics (€2,500/month), Professional Analytics (€4,500/month), and Enterprise Analytics (€8,500/month). All plans include the core analytics platform, data processing, regular updates, and support. Higher tiers include additional features like predictive analytics, unlimited integrations, custom dashboards, and dedicated account management. Implementation fees may apply depending on complexity. We also offer custom enterprise solutions for larger organisations with specific requirements.

Yes, you can cancel your subscription with 30 days' written notice. There are no long-term contracts for our standard plans, and you can downgrade or cancel at any time. Upon cancellation, you'll retain access to the platform until the end of your current billing period. We also provide data export capabilities so you can download your historical analytics data before your access ends. Enterprise customers may have different terms based on their custom agreements.

Data security and privacy are our top priorities. We maintain full GDPR compliance with data processing within EU servers, implement enterprise-grade security measures including encryption in transit and at rest, conduct regular security audits and assessments, and provide detailed privacy controls and data access logs. Our team includes certified data protection specialists, and we can provide detailed security documentation and compliance certifications upon request. All data handling follows strict European data protection standards.